Monthly Bookkeeping Packages: What's Included by Tier (Deliverables, SLAs, Limits)
Discover what's included in monthly bookkeeping packages by tier—deliverables, SLAs, limits, onboarding, and upgrade triggers explained.
Table of Contents
Clarity wins when selecting financial support. Monthly bookkeeping packages are structured tiers designed to match client needs and complexity, typically ranging from basic reconciliations to advanced multi-entity consolidations. This guide defines exactly what's included at each tier—the deliverables you receive, the service-level agreements (SLAs) you should expect, the volume limits that trigger upgrades, and the onboarding timeline from day zero to go-live. Unlike pricing guides, this page focuses purely on commitments: what you get, when you get it, and how to know when you've outgrown your current tier.
Marketplace Framework, Not a Contract: The tiers, SLAs, limits, and examples below are illustrative bands used across providers in our marketplace. Individual firms may raise or lower limits, change deliverables, or set different policies in their own engagement letters. Always rely on the provider's Statement of Work (SOW) or Master Service Agreement (MSA) for binding terms.
If you’re still exploring whether to manage books in-house or externally, our overview, See all articles in bookkeeping, explains how online bookkeeping solutions help startups and small businesses scale without hiring full-time staff.
Who this guide is for
- Owners and operators comparing bookkeeping packages from multiple providers
- Fractional controllers/CFOs standardizing their own service tiers
- Firms designing deliverable/SLA matrices for recurring bookkeeping work
Suggested Tier Bands (Illustrative)
| Element | Basic (Starter) | Standard | Advanced |
|---|---|---|---|
| Response SLA | ≤ 2 business days | ≤ 1 business day | Same/next business day |
| Close Target | Business Day 10 | Business Day 7 | Business Day 5 |
| Issue Resolution Time | ≤ 5 business days | ≤ 3 business days | ≤ 2 business days |
| Connections* | Up to 2 | Up to 4 | Up to 6 |
| Transaction Volume | ≤ 200/month | ≤ 600/month | ≤ 1,200/month |
| Entities | 1 | 1–2 (light consolidation) | 1–3 (with eliminations) |
| Key Add-Ons | Exception tracking | Bill pay, accruals, review call | Consolidation, rev-rec, inventory tie-outs |
*For planning: Connections = bank accounts, credit cards, or payment processors. High-volume processors (Stripe, Shopify, Amazon) are commonly treated as ~1.5 connections due to reconciliation complexity.
**For planning: One "transaction" is usually one bank/card feed line item. Payment processor payouts are typically counted as 1 settlement transaction + individual payout detail lines (e.g., 100 Stripe sales = 101 transactions: 1 payout + 100 detail lines). Processor fan-out roughly adds +20% to effective transaction load.
***All SLA times reference US Central Time; US banking holidays shift "Business Day X" to the next business day. Close targets indicate when reports are typically delivered.
What a Package Really Covers (Commitments, Not Costs)
Tiered packages represent structured scopes of work rather than arbitrary price points. Each tier defines core deliverables, response standards, and capacity boundaries that determine whether your financial operations stay compliant, timely, and decision-ready. For detailed information on actual costs, add-ons, and pricing for each tier, see our bookkeeping services pricing guide.
Core Deliverables Most SMBs Expect
Transaction Management: Monthly bank and credit card reconciliations with automated feed monitoring and manual verification for exceptions. Classification hygiene (vendor normalization, rule maintenance, and duplicate detection) keeps the general ledger audit-supportive.
Month-End Close: A documented, checklist-driven process that locks periods, validates balances, posts adjustments, and produces reconciled statements by target dates.
Management Reporting: Monthly financial statements (profit & loss, balance sheet; cash flow statement included at Standard tier and above, available upon request at Basic tier) plus an exception log that assigns owners and due dates for unresolved items.
Issue Remediation: Proactive identification and correction of common problems like undeposited funds, duplicate postings, negative accounts receivable/accounts payable balances, and bank-feed mismatches.
For context on how modern technology enhances these core functions, see our guide to automated bookkeeping, which explains how intelligent platforms handle routine categorization while maintaining human oversight.
What an SLA Means in Bookkeeping
Typical SLA dimensions used by providers define the services provided and the quality standards to be met. Three metrics matter most:
Response Time: Maximum elapsed time (in business days, US Central Time) from inquiry receipt to substantive response acknowledging the issue and providing initial guidance or resolution timeline.
Close Cadence: Target business day each month (US Central Time) when reconciled statements and management reports are delivered to the client. For example, "Business Day 7" means reports typically delivered by the 7th business day following month-end. US banking holidays shift the count forward (e.g., if Day 7 falls on a holiday, delivery occurs on the next business day).
Issue Resolution Time: Maximum elapsed time (in business days) from flagging an exception to either resolution or formal escalation with documented next steps.
Service-Level Objectives (SLOs) — Measurable Quality Standards
Beyond response commitments, professional providers track quality through testable metrics. Common SLO targets providers often operate around:
- Reconciliation Completion Rate: ≥ 95% of connections reconciled by close target day
- SLA Compliance Rate: ≥ 98% of communications responded to within tier response time
- Exception Backlog: ≤ 5 unresolved items per entity at monthly delivery (Advanced tier); ≤ 10 (Standard tier); ≤ 15 (Basic tier)
- Error Budget: Misclassification rework rate ≤ 2% of transactions per quarter
- Document Match Rate: ≥ 90% of receipts/invoices matched to transactions within 5 business days
Why Limits Matter
Volume boundaries prevent service degradation and signal when complexity exceeds a tier. These thresholds represent typical industry ranges based on processing capacity, rule density, and review requirements.
Connection Coverage: Number of bank accounts, credit cards, and payment processors (for capacity planning: treat one connection as one bank account, credit card, or payment processor) supported within SLA commitments. Includes standard bank feeds; excludes manual statement uploads beyond 1 per month per connection.
High-volume payment processors (Stripe, Shopify, Amazon) create reconciliation fan-out due to settlement timing, fee netting, and payout detail line expansion. NetSuite’s guide on payment reconciliation notes that the surge of online payment services and multiple payment channels significantly increases reconciliation complexity. These are commonly treated as ~1.5 connections in capacity planning. Example: 4 standard connections = 4 banks/cards, but 2 banks + 2 processors = 2 + (2 × 1.5) = 5 effective connections.
Transaction Ceilings: Monthly volume thresholds define processing capacity. For planning: one transaction is usually one bank or card feed line item. Payment processor payouts are typically counted as 1 settlement transaction plus individual payout detail lines (e.g., 100 Stripe sales settling as 1 payout = 101 transactions: 1 settlement line + 100 underlying sales lines).
- 200 transactions/month: Assumes 80% automated categorization, minimal document exceptions, simple vendor base
- 600 transactions/month: Assumes 70% automated categorization, moderate receipt matching, growing vendor complexity
- 1,200 transactions/month: Assumes 60% automated categorization, active accounts payable/accounts receivable workflows, established vendor relationships
Entity Complexity: From single-entity operations to light multi-entity structures with simple consolidations, to complex multi-entity arrangements with intercompany eliminations and foreign currency translation.
Integration Scope: Supported accounting platforms (QuickBooks Online, Xero, NetSuite), payroll providers, commerce systems, and file import channels (API, portal, email-in). Integration breadth determines whether workflows remain automated or require manual intervention.
Package Matrix — Deliverables, SLAs, Limits (No Costs)
The following tiers represent standard market structures. Actual implementations vary by provider, but these frameworks establish baseline expectations.
Basic (Starter)
Monthly Deliverables (Evidence Pack):
- Bank and credit card reconciliations
- Profit & loss statement
- Balance sheet
- Cash flow statement (upon request)
- Exception log (CSV format) with ownership notes and due dates
- Reconciliation summary by account
- Classification hygiene with light rules maintenance
Typical SLAs at the Basic Band:
- Response time: ≤ 2 business days (US Central Time)
- Suggested close band: Many providers deliver by Business Day 10 following month-end
- Issue Resolution Time: ≤ 5 business days from identification to resolution or escalation
Typical Capacity Bands:
- Connections: Up to 2 (bank accounts, credit cards, or standard processors)
- Transaction volume: ≤ 200 per month (standard transactions without complex document requirements)
- Entities: 1 legal entity
- Payment processors: 1 standard processor (Stripe/Shopify/Amazon count as 1.5 connections; additional processors typically trigger tier upgrade discussion)
Document Intake: Email-in (attachments ≤ 25 MB; retained 90 days in mailbox) and portal upload included; API integrations available as add-on.
Ideal for solo operators and early-stage businesses with straightforward activity and minimal vendor complexity. If you're in the early days and still figuring out what “good enough” finance support looks like, our guide to bookkeeping for startups walks through the tradeoffs between DIY, software-only, and done-for-you services.
Standard
Adds to Basic Deliverables (Evidence Pack):
- Cash flow statement (standard delivery, not upon request)
- Accounts payable aging report
- Receipt handling with inbox-to-transaction matching
- Bill pay processing and payment tracking (client maintains approval authority; provider executes approved payments)
- Scheduled rules review and refresh report (monthly differential showing changes)
- Simple accrual schedules (deferrals, prepaids—excludes revenue recognition policies)
- Monthly review call recording and transcript (30 minutes) with prepared agenda and action log
Authority & Segregation: Client retains payment approval authority through designated approvers. Providers typically processes approved payments and maintains segregation logs. Many providers enforce two-party approval for payments > $5,000 (confirm thresholds in your SOW)
Payment Risk Controls: Controls shown are recommended defaults; providers may implement equivalent alternatives. Commonly includes: ACH transaction filters, positive pay enrollment (where supported), dual-control requirement for vendor master changes, callback verification protocol for bank detail updates.
Typical SLAs at the Standard Band:
- Response time: ≤ 1 business day
- Suggested close band: Many providers deliver by Business Day 7 following month-end
- Issue Resolution Time: ≤ 3 business days
Typical Capacity Bands:
- Connections: Up to 4 (bank accounts, credit cards, or processors; high-volume processors count as 1.5)
- Transaction volume: ≤ 600 per month
- Entities: 1–2 with light consolidation (no intercompany eliminations)
- Payment processors: Up to 2 standard or 1 high-volume processor
Document Intake: Email-in (attachments ≤ 25 MB; retained 90 days), portal, and 1 API integration included.
Designed for growing firms with recurring bills, moderate transaction volume, and developing vendor relationships.
For businesses evaluating comprehensive service providers, our virtual bookkeeping services guide compares platform capabilities, pricing models, and provider specializations.
Advanced
Adds to Standard Deliverables (Evidence Pack):
- Multi-entity consolidation worksheet with simple intercompany eliminations
- Deferred revenue schedule and basic revenue recognition mapping (excludes ASC 606 policy drafting)
- Inventory tie-out report: Item mapping, cost of goods sold reconciliation against counts and SKU master provided by client; excludes valuation method changes or perpetual inventory rebuilds
- Comprehensive management reporting pack with variance commentary
- Bank rule differential report (changes to auto-categorization logic with before/after examples)
- Optional job costing module reports
- Payroll coordination package: Journal entry reviews, tax account reconciliations, and quarterly payroll summaries
Payroll Boundaries: Provider serves as journal entry reviewer and reconciliation specialist. Client or designated payroll service remains employer of record, retains tax filing responsibility, and maintains final approval authority on all payroll-related postings. Provider does not assume co-employer or professional employer organization (PEO) status.
Typical SLAs at the Advanced Band:
- Response time: Same business day or next business day
- Suggested close band: Many providers deliver by Business Day 5 following month-end
- Issue Resolution Time: ≤ 2 business days
Typical Capacity Bands:
- Connections: Up to 6 (bank accounts, credit cards, or processors; high-volume processors count as 1.5)
- Transaction volume: ≤ 1,200 per month
- Entities: 1–3 with consolidation and simple eliminations
- Payment processors: Up to 3 standard or 2 high-volume processors
Document Intake: Email-in (attachments ≤ 25 MB; retained 90 days), portal, and up to 3 API integrations included.
Built for established companies needing faster closes, consolidated financial visibility, and multi-location operations.
Add-On: AI-Assist + Review (Policy-Based Approvals)
Modern packages increasingly incorporate intelligent automation while preserving human judgment on material items — a pattern echoed in KPMG’s 2024 report on AI in financial reporting and audit.
Operational Enhancements:
- Policy-based categorization rules with client-configurable confidence scoring (default: transactions scored ≥ 95% auto-post; < 95% route to review queue)
- Automated document matching with exception queues for ambiguous items
- Approval workflows that escalate only material or policy-exception transactions
- Audit-supportive activity logs capturing who reviewed what, when, why, and under which rule version
- Model change notifications: Default marketplace guideline is 5 business days' notice before AI classification model updates with opt-out window (actual notice windows vary by provider)
Evidence Retention: All source documents, transaction logs, and approval trails retained for 7 years with links preserved to original artifacts.
Integration Approach: This capability layers across all tiers, reducing manual workload without bypassing control requirements. It represents the evolution toward what we call Finance OS architecture —intelligent orchestration that scales professional capacity.
The future of bookkeeping is automated. Discover how AI accounting software streamlines reporting, enhance accuracy, and power a smarter finance stack through next-gen accounting automation.
Optional Add-Ons (Scope, Not Price)
Supplemental services that expand package capabilities:
Catch-Up & Cleanup: Historical period reconciliation, backlog transaction posting, and prior-year corrections. These one-time projects restore financial order before transitioning to ongoing monthly rhythms. For detailed bookkeeping cleanup services and scope, see our cleanup and catch-up guide.
Payroll Coordination (Enhanced via Partner PEO): Full-service payroll processing through partner professional employer organization. Provider manages onboarding, employee data mappings, and payroll-to-ledger reconciliations; PEO partner handles employer-of-record status, tax filing, and compliance management. Availability varies by state and provider.
Sales Tax Management: Nexus analysis, sales tax filing preparation and submission, and payment coordination across multiple jurisdictions.
Inventory Support (Full Service): Perpetual inventory management, valuation method implementation (weighted average cost, FIFO, landed cost builds), cycle count reconciliation, and variance analysis. Client provides physical counts and maintains SKU master file; excludes physical counting operations.
Specialized Projects: Custom reporting development, system migration support, special-purpose reconciliations, and one-time analysis requests.
Tax Services: Income tax return preparation (federal and state), sales tax filings, and identification of available tax credits such as research and development credits. These services require certified tax professionals.
For businesses exploring technology solutions alongside services, our small business bookkeeping software guide evaluates leading platforms and their automation capabilities.
Integration, Support, and Security
Seamless technical integration, responsive support, and robust security infrastructure determine whether bookkeeping operations function smoothly or create ongoing friction.
Software Connectivity
Professional providers integrate with leading accounting platforms (QuickBooks Online, Xero, NetSuite) plus specialized tools for payroll, commerce, expense management, and industry-specific requirements. Setup includes:
- Chart of accounts mapping and validation
- Automated bank feed configuration
- Rules engine initialization with confidence thresholds
- Custom report template creation
Data Migration and Transition
Historical record migration requires precision and validation. Professional providers handle:
- Secure data import from spreadsheets, legacy systems, or prior providers
- Opening balance verification and sign-off
- Transaction history reconciliation (typically prior 12-24 months)
- Accuracy confirmation with audit trail documentation
Ongoing Support and Change Management
Dedicated teams provide ongoing assistance beyond software troubleshooting:
- Accounting policy questions and guidance
- Workflow optimization recommendations
- Quarterly business reviews (Advanced tier)
- Access to knowledge base and training resources
Change Request Process: New bank accounts, integrations, or locations are added through formal change requests. Turnaround: 5–10 business days depending on complexity. Capacity-impacting changes may trigger tier reclassification.
According to Deloitte’s perspective on the future of finance, finance functions are increasingly using automation and AI to streamline processes and elevate the role of finance—mirroring how professional bookkeeping providers now lean on connected accounting platforms and automation tools to run smoother operations.
Security, Access, and Data Ownership
Access Controls: Least-privilege role assignments with mandatory multi-factor authentication (MFA) for all users. Client maintains admin rights and can revoke provider access at any time.
Data Handling: Personally identifiable information (PII) encrypted at rest and in transit. Providers in our network commonly operate with SOC 2–aligned controls for data security, availability, and confidentiality. Ask your provider for their latest security reports and certifications.
Data Ownership: Client retains full ownership of all financial data. Many providers offer standard data exports within approximately 15 business days; fees and timelines vary by firm and complexity. Confirm export terms and timelines in your SOW.
Evidence Retention: Source documents and transaction logs retained for 7 years minimum; available for export or audit support throughout retention period.
Business Continuity: Example continuity targets used by many providers: Daily automated backups with Recovery Point Objective (RPO) ≤ 24 hours and Recovery Time Objective (RTO) ≤ 8 hours for core accounting systems. Confirm your provider's specific targets.
Ongoing vs. Cleanup — Boundary Rules with Examples
Understanding the distinction between prospective monthly operations and retrospective remediation prevents scope confusion and unexpected costs.
Ongoing Work maintains current-month accuracy and assumes prior periods are closed, reconciled, and locked.
Cleanup Work repairs historical periods or unravels systemic errors accumulated over time and sits outside standard monthly scope.
Entry Criteria for Ongoing Monthly Service
To qualify for ongoing monthly packages (vs. requiring cleanup first), all of the following must be met:
✓ All active bank and card accounts reconciled through prior month-end with signed-off balances
✓ No negative accounts receivable or accounts payable balances persisting beyond 1 billing cycle (except documented credits/prepayments)
✓ Undeposited funds account cleared to < $500 or < 2% of monthly revenue (whichever is lower)
✓ Opening balance sheet signed off by client with no material disputed amounts
✓ Prior 3 months' statements available for all active connections
If any criterion fails, most providers will recommend a cleanup sprint before ongoing service begins.
Triggers for Cleanup (Examples)
The following scenarios exceed monthly package boundaries:
- Back months unreconciled: Prior periods with missing statements, unmatched transactions, or unvalidated balances requiring historical reconstruction
- Prior-period misclassifications: Revenue recorded as liabilities, cost of goods sold posted to operating expenses, or personal transactions mixed with business activity across multiple periods
- Negative balance archaeology: Accounts receivable credits, unapplied payments, or prepayments spanning multiple months requiring forensic reconciliation
- Integration-created duplicates: Bank rules or commerce connectors that created duplicate transactions over extended periods (> 1 month)
For QuickBooks-specific workflows, we’ve published a detailed QuickBooks cleanup SOP that shows how professional bookkeepers typically approach multi-month reconciliations, misclassifications, and duplicate transactions.
Reversion to Cleanup
If exception backlog exceeds tier-specific SLO thresholds for 2 consecutive months (e.g., Standard tier with > 10 unresolved items at close for 2 months), providers may recommend a cleanup sprint to restore baseline quality before resuming ongoing service.
Controls That Preserve Boundaries
Operational discipline prevents ongoing work from devolving into perpetual cleanup:
Period Locking: Password-protect closed months immediately after final reconciliation and reporting. Change logs track any post-close adjustments with approver identity and business justification.
Bank Rule Governance: Disable auto-categorization during month-end close window; review all rule-triggered transactions before re-enabling.
Exception Log Discipline: Document items that cannot be resolved within the current month, assign ownership with due dates, and escalate items open > 30 days to client leadership.
Activity Audit Trail: Monthly spot-checks of posting sources, user activity, and rule performance to identify anomalies early before they compound.
Onboarding Timeline (Day 0–30)
Structured onboarding establishes operational foundations and sets realistic expectations for steady-state delivery.
Day 0–3: Access & Artifacts
Initial setup focuses on credential exchange and baseline documentation:
- Grant ledger access with appropriate role assignments (bookkeeper, reviewer, admin as needed)
- Provide bank, credit card, payroll, and commerce platform credentials
- Share chart of accounts structure, accounting basis election (cash vs. accrual), and prior 3 months' closes
- Document integration requirements and file-import preferences
- Establish communication protocols (primary contact, escalation path, preferred channels)
Day 4–10: Baseline Reconciliations & Rule Setup
Establishing current-state accuracy before assuming ongoing responsibility:
- Reconcile all active connections to most recent statement dates
- Build classification rules for top 80% of vendors by transaction volume
- Initialize document matching systems for receipts and invoices
- Draft preliminary exception log identifying known issues with ownership assignments
- Validate opening balances and obtain client sign-off
Day 11–20: First Close Dry-Run & Report Formats
Testing operational workflows and aligning on deliverable formats:
- Execute trial month-end close using documented checklists
- Identify timing gaps, missing information sources, or process dependencies
- Align on management packet structure (statements, variance commentary, key metrics dashboard)
- Review and approve report templates
- Establish recurring calendar invites for review calls and deliverable dates
Day 21–30: SLA Confirmation & Go-Live
Finalizing operational expectations and beginning standard delivery:
- Confirm provider's response times, close day targets, and issue resolution standards
- Review and sign service-level agreement with documented SLOs
- Complete go-live acceptance checklist (see below)
- Transition from implementation to steady-state operations
- Schedule first official month-end close per the SLA
Go-Live Acceptance Criteria
Service transitions to steady-state only after:
✓ Zero unreconciled account balances as of go-live date
✓ Exception log contains fewer items than tier-appropriate SLO threshold
✓ Management report pack approved by client
✓ All user roles, access permissions, and communication channels validated
✓ Client may be asked to sign acceptance document acknowledging baseline accuracy
Onboarding Artifacts Checklist
Successful implementations require the following documentation:
- Ledger access credentials with defined user roles and permissions
- Bank and credit card statements (current period plus prior 3 months)
- Payroll provider mappings, pay schedule calendar, and last 3 payroll reports
- Commerce platform, spend management, and payment processor integrations
- Prior period exception logs, open items registers, and any outstanding reconciliation issues
- Example board packets, owner reports, lender deliverables, or investor presentations (if applicable)
- Authority matrix for payment approvals and transaction thresholds
Out-of-Scope Examples (Excluded from Standard Packages)
This list is representative; individual providers may include or exclude items differently.
To maintain clear boundaries, the following services typically require separate engagements or specialized providers:
- Tax preparation and filing (unless purchased as add-on with certified tax professional)
- ERP system selection, implementation, or migration projects
- Historical financial statement restatements or valuation method changes
- ASC 606 revenue recognition policy drafting or technical accounting memoranda
- Audit liaison beyond providing requested documents (PBC list fulfillment)
- Legal entity formation, dissolution, or restructuring documentation
- Fundraising materials (pitch decks, data rooms, diligence coordination)
- Strategic finance modeling (scenario planning, M&A analysis, valuation)
- Vendor contract review or accounts payable vendor terms negotiation
- Legal or compliance advice beyond bookkeeping-specific accounting standards
These activities typically require controller-level expertise or fractional CFO strategic guidance rather than transaction-level bookkeeping support.
"Is This Enough?" Diagnostic (When to Upgrade to Controller/fCFO)
Monthly bookkeeping packages handle transaction processing, reconciliation, and basic reporting. Complex operational or strategic requirements signal the need for controller-level oversight or fractional CFO guidance.
Consider upgrading when two or more of the following apply:
Inventory & Cost Accounting Complexity: Perpetual inventory systems, manufacturing cost builds, landed cost allocations, valuation method oversight (weighted average cost, FIFO, standard costing), or variance analysis requirements.
Revenue Recognition Policy Development: Multi-element arrangements, annual prepayments requiring systematic deferral, milestone-based recognition, ASC 606 compliance implementation, or contract review for accounting treatment.
Multi-Entity Consolidation Requirements: Intercompany eliminations beyond simple service fees, foreign exchange translation policies, complex ownership structures requiring equity method accounting, or consolidated financial statement preparation for external stakeholders.
Sustained Transaction Volume Growth: Monthly volumes consistently exceeding tier thresholds by > 20% for 3+ consecutive months, indicating operational scale has outpaced current infrastructure.
Financing, Assurance, and Compliance: Lender reporting packages with covenant calculations, debt compliance monitoring, preparation for audit or review engagements, due diligence support for financing or M&A, or regulatory reporting requirements.
Board-Level Financial Stewardship: Standardized board reporting with KPI dashboards, variance analysis and commentary, annual operating plan development, multi-year forecasting, or cash flow scenario modeling.
For businesses reaching these operational inflection points, it’s important to understand the next level of financial oversight. Our guide explains when to move beyond basic transaction processing and the role of a fractional CFO in providing strategic financial leadership. For more deep dives into understanding fractional finance see all of our fractional CFO resources.
FAQs (Inclusions, SLAs, Boundaries)
What's delivered each month in bookkeeping packages?
Standard deliverables include bank and credit card reconciliations, transaction classification with vendor normalization, checklist-driven month-end close, management report packet (profit & loss, balance sheet, cash flow statement at Standard tier and above), exception log in CSV format, and reconciliation summary by account. Higher tiers add accounts payable aging, accrual schedules, consolidation worksheets, and inventory tie-out reports.
What service-level agreements should I expect?
Typical SLA dimensions used by providers include response times (ranging from same business day to 2 business days depending on tier, measured in US Central Time), target close days (typically Business Day 5 through Business Day 10 following month-end when reports are delivered, with US banking holidays shifting delivery to the next business day), and issue resolution standards (2 to 5 business days from identification to resolution or formal escalation with documented next steps).
What's cleanup work versus ongoing monthly service?
Cleanup addresses historical periods: reconciling back months, correcting prior-year misclassifications, resolving negative account balances across multiple periods, and fixing systemic errors from integration issues or bank rule problems. If the work repairs the past rather than maintaining the current month, it falls outside standard monthly package scope and requires project-based pricing.
How do connection and transaction limits work?
For planning: Packages specify maximum bank accounts, credit cards, and payment processors (one connection = one bank account, card, or processor). High-volume processors like Stripe, Shopify, or Amazon are commonly treated as 1.5 connections due to reconciliation complexity. Transaction ceilings (200/600/1,200) represent monthly volumes where one transaction is usually one bank/card feed line. Processor payouts are typically counted as settlement + detail lines (e.g., 100 Stripe sales = 101 transactions). Repeated capacity overages typically trigger tier upgrade discussions.
Where does AI fit into modern bookkeeping packages?
AI-powered systems accelerate transaction classification, document matching, and anomaly detection under policy-based rules with client-configurable confidence scoring. Default marketplace guideline is ≥ 95% auto-post threshold; lower-confidence transactions route to human review queues. Providers commonly offer 5 business days' notice before AI model updates with opt-out options (actual notice windows vary by provider). All AI-assisted activity generates audit-supportive logs documenting who approved what, when, why, and under which rule version.
How do bookkeeping packages differ from controller or CFO services?
Bookkeeping handles transaction processing, account reconciliation, and basic financial statement preparation. Controller services add technical accounting oversight—revenue recognition policies, complex consolidations, audit coordination, internal control design, and accounting policy documentation. Fractional CFO services provide strategic financial leadership—forecasting and scenario modeling, fundraising support, board presentation materials, executive decision support, and capital allocation strategy. As your operational needs evolve from transaction accuracy to strategic financial insight, service models and pricing structures evolve accordingly.
Monthly bookkeeping packages deliver clarity through structured commitments. Knowing exactly what you receive—the deliverables, the service levels, the volume limits, the onboarding process, and the upgrade triggers—transforms bookkeeping from a necessary expense into a strategic operational foundation. Whether you're evaluating your first professional provider or considering an upgrade from your current tier, these frameworks provide the baseline for informed decisions. The right package matches your current operational complexity while leaving room to scale as your business grows.
Provider variability: Scopes, limits, SLAs, security targets, and artifacts shown here are illustrative. Binding terms are defined solely in your provider’s SOW/MSA and related engagement documents.
If you’re comparing local firms to remote specialists, our guide to finding bookkeeping services near me explains how to evaluate providers beyond geography—looking at specialization, responsiveness, and how clearly they define their own packages and SLAs.
Ready to simplify your monthly bookkeeping? Explore our bookkeeping service plans or get a free consultation to see which tier matches your goals.
